Alex Guy, Client Manager

Alex Guy, Client Manager at Strand Nursing, has been working for this prestige care agency for the last eight years. He explains what he loves about his role:

“My role is always interesting and rewarding. It’s very busy, either on the phone or out visiting our clients at home. I co-ordinate care for our clients, most of whom live in London. It’s a bespoke service so I get involved with their specific requests.

“No day is the same but I always do a handover with our out-of-hours team who take care of any issues which crop up overnight. It’s rare to have any need for them but it’s reassuring for our care staff, our clients and their families that there is always access to clinical consultants to advise on any medical matters.

“I play a key role in ensuring that our client care staff cover the rota of care work. I meet or phone our clients regularly to discuss their needs and to maintain our excellent level of service. I meet with staff to discuss their performance, to recognise their skills and abilities, offer support and training for new areas they want to learn about and to arrange their mandatory compliance training and record-keeping.

“I become very involved at the start of any care package. After gaining a good knowledge of the needs and preferences of a new client, I will also meet with new and existing client care staff in order to match them based on their skills and experience.

“I’m the first person that most clients will speak as I deal with initial enquiries for private clients. I will discuss their needs and answer any questions that they may have about our services and what type support we can offer. I will provide an initial quote for the service discussed and arrange an assessment with one of our branch nurses to outline their clinical requirements.

“What I love most about my job is making a difference to people. That can be through arranging support for a client who wants to maintain their independence or seeing the benefits for family members who can rest easily know that our respite support service is in place for their loved one.”